Ordering

Trade Customers

Climbing wall owners and retailers can buy our products at trade prices.
To qualify as a Trade Customer you need to have a VAT (tax) registered business.
For more information, please have a look at our Trade Customers page.
The information below applies to Retail Customers only.

Retail Customers

All private customers within Europe can buy our holds online, right here on this website. Alternatively, you can give us a ring and sort it all out over the phone. Needless to say, this is also what to do if you happen to encounter any problems while ordering online.
If you’re in one of our distributors' countries you might want to consider getting in touch with them instead, to keep shipping costs down.
UK customers may also want to take a look at Rock&Run and Wallclimber, as they offer split sets and mixed boxes for sale on their websites.

Payments

Sales made on this website are paid through Paypal. For more information and alternative ways to pay for an order, please look on our Payments page.

Shipping and Delivery Times

Depending on your location, the size and mainly weight of your order, we offer different shipping options.
To learn more about the different shipping options and their delivery times, please have a look at Shipping and Delivery Times.

Returns

We have a 100% happy returns policy. If you're not perfectly happy with the goods you received, please look on our Returns page for more information.